FAQ
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Frequently Asked Question
What services do you offer?
How to Book Airway Shipments
How to Book Sea Shipment?
You can either book directly on the website or send us the product image/screenshot, product name, detailed packing list, quantity, CBM (Cubic Meter measurement or product length, width, and height), your name, your business name (if applicable), address, and phone number (WhatsApp) via inbox.
How can I source products from H Hossain Company?
Please send the product image/screenshot, product name, quantity, product description, your address, and phone number (WhatsApp) directly through our website or inbox/WhatsApp.
What is your shipping charge?
Based on the quantity and packing list:
✈️ Air shipping from China 🇨🇳 (740-3000 BDT per kg) (depends on the product and quantity)
✈️ Air shipping from Pakistan 🇵🇰 (900-2000 BDT per kg) (depends on the product, and the charge will be applied per kg)
(For more information, please contact us)
🚢 By sea: Dependent on quantity, CBM, and packing list.
What is the minimum booking quantity?
✈️ By Air: Minimum 1 kg
🚢 By Sea: 500 kg
How many days do you take to deliver the product?
🇨🇳 From China to Bangladesh 🇧🇩
✈️ Air via 7-10 days (Guangzhou Shipment)
✈️ Air Express Delivery: 3-4 days (Guangzhou Shipment) (Minimum 2000 kg)
✈️ Air via 7-15 days (Hong Kong Shipment)
🚢 Sea Freight 30-45 days (From Guangzhou to Chittagong Port)
🇵🇰 From Pakistan to Bangladesh 🇧🇩
✈️ Air via 7-10 days
🚢 Sea Freight 25-35 days
Where is your warehouse located in Bangladesh?
Sector 14, Road 11, House 39 (Ground Floor), Uttara, Dhaka-1230, Bangladesh
☎️ +8801712785268 (WhatsApp)
Where is your address located in China?
China Address: (H Hossain Company Ltd)
Warehouse Contact Number:
👉 Name: Hasib
👉 Phone 🇨🇳: +86-19587488010
👉 Phone 🇧🇩: +8801945116894
👉 WeChat: hasibulhossain99
🇨🇳 Address:
Warehouse No. 1, No. 63, Kingfeng 3rd Road Industrial Zone, Shijing Street, Baiyun District, Guangzhou, China (Navigation: Xinhankang Food Co., Limited).
Where is your address located in Pakistan?
🇵🇰 Pakistan Address:
Dhaka Traders
Shop No. 5110, 5th Floor, Central Plaza,
Near Gul Plaza, Karachi.
Please contact:
Fayyaz +92 322 8267790
Imran Bhai +92321 2627912
Nasir Bhai +923002170205.
What do I need to do when sending goods to the China warehouse?
Please instruct the supplier to pack all products in green woven bags and send them to the warehouse. Thank you for your cooperation, and kindly write the shipping mark and packing list. Shipping mark: HHC/Company name or Customer name.
What do I need to do when sending goods to the Pakistan warehouse?
Please instruct the supplier to pack all products in white woven bags and send them to the warehouse. Thank you for your cooperation, and kindly write the shipping mark and packing list. Shipping mark: HHC/Company name or Customer name.
What Incoterms should I use when contacting suppliers?
EXW (if using an agent/our warehouse)
How can I claim the damage amount if there is a problem with the product or if the product is lost?
Damage Policy:
If there is any issue, damage, or missing items, you can claim compensation, provided our terms and conditions are followed. After receiving goods in good condition at our warehouses in China or Pakistan, we will issue a receipt confirming the receipt of goods as per the packing list you provided during booking. We will deliver the goods based on the packing list, and if any item is damaged, you can claim compensation. A meeting discussion can be arranged over a call.
If you source the goods through us, we will take responsibility for the quality, quantity, and damages from purchase to delivery in your hands.
Note:
Complaints will only be accepted if you contact us within 24 hours (starting from the delivery date and time).
What are the payment methods?
💵 Payment Gateway: Cash on Delivery / Bkash / Nagad / Rocket / Bank Transfer / TT / LC
👉 Pay the shipping charge at the time of receiving the product.
👉 For product sourcing, you need to pay 50% of the total product cost upfront and the remaining 50% after product delivery. (For large purchases exceeding 10 lakh, you need to pay 100% of the amount at the time of purchase.)
What documents do you provide for shipment or product sourcing?
Invoice,
(A receipt or stamped signature document signed by both parties) if you need clarity.
If I need to inquire for more information?
👉 For more information, contact us:
H Hossain Company
🏢 Office Address:
Sector 14, Road 11, House 39 (Lift 4B), Uttara, Dhaka-1230, Bangladesh
☎️ Hotline:
01945-116894 (Active 24/7) (WhatsApp)
🌐 Visit our website:
www.hhossaincompany.com